Return Policy - Foreverlips

Return, Refund & Exchange Policy

Welcome to Foreverlips! We value your trust and aim to provide you with the highest quality products and excellent customer service. This Return, Refund, and Exchange Policy outlines the terms and conditions regarding the return, refund, and exchange of products purchased from our website, www.foreverlips.in. Please read this policy carefully before making any purchases. By placing an order with us, you agree to the terms and conditions set forth below.

1. No Return Policy

Due to the nature of our products and for hygienic reasons, we do not accept returns on any items. We believe that every product we send out meets the highest standards of quality. However, if you receive a product that is damaged or defective, please contact us immediately, and we will address the issue promptly.

2. Exchange Policy

We understand that sometimes an exchange might be necessary. Our exchange policy allows you to exchange products within 7 days of the delivery date, provided the following conditions are met:

2.1 Conditions for Exchange

The product must be unused, unworn, and in its original packaging with all tags and labels intact.
The product must be free from any stains, marks, odors, or damage.
Proof of purchase (invoice or order confirmation) must be provided.
The exchange request must be made within 7 days from the date of delivery.

2.2 How to Request an Exchange

Contact Us: To initiate an exchange, please contact our customer service team at +91 9890544719 or email us at foreverrivana@gmail.com with your order number, the product you wish to exchange, and the reason for the exchange.
Approval: Our customer service team will review your request and, if approved, will provide you with further instructions on how to proceed with the exchange.
Return Shipping: You will be responsible for the shipping costs associated with returning the product to us. We recommend using a trackable shipping method to ensure that your return is received.
Inspection: Once we receive the returned product, it will be inspected to ensure it meets the exchange conditions.
Processing: If the product passes the inspection, we will process the exchange and send you a replacement product. If the product does not meet the exchange conditions, it will be returned to you at your expense.
Non-Exchangeable Items

Certain items are not eligible for exchange, including:

Products that have been used, worn, or altered.
Products not in their original condition or packaging.
Items purchased during sale events or with promotional discounts.
Products with missing tags or labels.

3. Damaged or Defective Products

We take great care to ensure that our products are of the highest quality. However, if you receive a damaged or defective product, please follow these steps:

Contact Us: Notify us within 48 hours of receiving the product by emailing foreverrivana@gmail.com or calling +91 9890544719. Please include your order number, a description of the issue, and photos of the damaged or defective product.
Assessment: Our customer service team will assess the situation and provide you with instructions on how to proceed.
Return Shipping: If the product is confirmed to be damaged or defective, we will provide you with a prepaid return shipping label.
Replacement: Once we receive the damaged or defective product, we will inspect it and send you a replacement product at no additional cost. If a replacement is not available, we will issue a refund.

4. Refund Policy

As stated earlier, we do not accept returns; hence, we do not offer refunds except in the case of damaged or defective products when a replacement is not available.

4.1 How to Pack and Ship Returns for Exchange

To ensure the safe return of the product for exchange, please follow these steps:

Packing: Pack the product securely in its original packaging along with any accessories, tags, or labels.
Labeling: Clearly label the package with our return address: Foreverlips- Ambika Nagar, Amravati – 444606 (MS)
Shipping: Use a reliable shipping carrier that offers tracking services. Ensure that the package is insured for its full value in case of loss or damage during transit.

5. Exchange Processing Time

Once we receive your return package, please allow 3-5 business days for the inspection and processing of your exchange. You will be notified via email once your exchange has been processed. Please note that shipping times for the replacement product may vary depending on your location.

6. Cancellations

Orders can be cancelled within 24 hours of placing them. If you wish to cancel your order, please contact us immediately at +91 9890544719 or email us at foreverrivana@gmail.com. If the order has already been processed or shipped, it cannot be cancelled.

Amendments to the Policy

Foreverlips reserves the right to amend this Return, Refund, and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures and policies.

Contact Us

If you have any questions or concerns about our Return, Refund, and Exchange Policy, please feel free to contact us:

Customer Service Number: +91 9890544719
Email: foreverrivana@gmail.com
Address: Ambika Nagar, Amravati – 444606 (MS)

We appreciate your business and look forward to serving you. Thank you for shopping with Foreverlips!